Module 1: Email Format and Structure

• Parts of a business email (Subject, Greeting, Body, CTA, Signature)
• Format for internal, external, and leadership communication
• When and how to use bullets, spacing, and headings

Module 2: Writing with Clarity and Purpose

• Spotting and removing fluff and filler language
• Avoiding long intros and vague statements
• Writing with purpose in every sentence

Module 3: Structure Techniques – PREP and BLUF

• PREP: Point → Reason → Example → Point
• BLUF: Bottom Line Up Front
• When to use each structure

Module 4: Professional Vocabulary and Transitions

• Action verbs (propose, request, confirm, recommend, escalate)
• Transition phrases (However, Therefore, As a result, Kindly note…)
• Polite professional tone: email opening and closing sentences

Module 5: Tone and Hierarchy Awareness

• How tone differs when writing to juniors, peers, seniors, clients
• Avoiding passive-aggressive or overly apologetic language
• Respectful disagreement and alignment phrases

Module 6: Writing Difficult Emails

• Writing escalation emails without blame
• Writing apologies without over-explaining
• Rejecting or denying requests professionally

Module 7: Common Mistakes and Email Etiquette

• Overuse of CC/BCC
• Writing unclear subject lines
• Poor formatting (walls of text, no white space)
• Vague CTAs

Module 8: Self-Editing and Final Assessment

• 10-point self-audit checklist before hitting “send”
• Reviewing tone, grammar, clarity, and CTA